Case Study: Evri

Evri launched a new digital rewards platform My Rewards, which allowed colleagues to award one another Reward Points for their achievements at work to eventually be exchanged for prizes.

About the client

Evri is the UK’s consumer delivery specialist, providing flexible and affordable seven-day delivery options to home, work, ParcelShops and Lockers, delivering more than 600 million parcels a year with a mission to be the UK’s carrier of choice.

Evri currently have around 6500 employees and work alongside more than 80% of the UK’s top retail brands including Next, ASOS and John Lewis.

The challenge

Evri required rewards that would work not only through My Rewards, but outside of it as well. This was because not all employees had access to the My Rewards, and Evri frequently offered ad-hoc recognition, or ran on-site competitions, across their sites.

In addition to these needs, the rewards needed to be simple to redeem, as many Evri employees speak English as a second language. This can present a challenge if a redemption process is complex or involves lots of text instructions.

With such a diverse workforce, it was important that a large variety of rewards be available through the shopping vouchers. In addition, Evri is a rapidly growing business, and required a reward which could easily scale to service an ever-growing workforce.

Evri’s Internal Reward Team, implementing the My Reward platform, also needed fast order turnaround to stay ahead of employee demand during busy periods.

Love2shop’s recommendation

To meet Evri’s needs, Love2shop recommended a combination of both Love2shop Digital Reward Codes and paper Love2shop Gift Vouchers.

Reward Codes easily integrate with Evri’s My Rewards system while keeping simplicity a priority. Delivered by email, and redeemed without registration, they were the perfect fit for Evri’s platform and their staff’s needs.

At the same time, paper Love2shop Gift Vouchers make for excellent on-the-spot and ad-hoc rewards. They’re ideal for audiences with limited or differing computer skills or access to the Internet.

The results

Evri have found that the blend of digital and physical Love2shop rewards has been a great success for their employee rewards.

• Employees truly value their Reward Codes and Love2shop Gift Vouchers because of the choice of redemption, and Evri’s managers are pleased with the ability to easily recognise employees through My Rewards or on-site.
• Evri’s Internal Reward Team are also happy with the technical benefits that Love2shop’s service brings. Love2shop turns orders around quickly, and fulfils them with little-to-no fuss. Using Love2shop rewards has also lowered the administrative burden on Evri’s teams when issuing rewards to staff.
• Evri have also expressed their delight with the promptness and availability of Love2shop’s support staff. Not just for the Evri Internal Reward Team, but when end-user employees have queries or concerns about their Love2shop rewards as well.
• The blend of physical and digital gifts has made it possible for them to provide the best rewards to any area of the business, and be flexible depending on what managers need.

What Evri said

Brounagh Smith – Training & Implementation Manager and end-user

“I managed to save £100 in reward points over the last year and redeemed them so I could treat myself for my birthday.

I found exchanging the reward points for a Love2shop voucher to be a very easy process – it literally took about 5 minutes and the most difficult part was choosing which retailer to go for!

I ended up choosing John Lewis and put my vouchers towards a new coat. Love2shop vouchers are a great way in making people feel valued and recognised for their work.”

Sarah Woolley – Reward Specialist

“We really enjoy working with Love2shop to offer Love2shop rewards to our employees. Love2shop provide a quick, easy and reliable service and their Love2shop vouchers are truly valued by our employees for the sheer variety they offer. There really is something for everyone.

The end-to-end process from ordering reward codes or vouchers and awarding these to employees is easy to navigate and quick, which works really well for us as we are such a fast-moving business. I would definitely recommend Love2shop to anyone looking for a flexible and comprehensive rewards solution.”

The future

Over the last year, Evri’s business hasIf you have any questions about how Love2shop could help you delight your staff or customers, just get touch. We’d love to hear from you. grown considerably, which has led to Evri prizing scalability in their suppliers; Evri believe Love2shop have the capacity to scale their reward solutions in line with Evri’s growth, and plan to stick with Love2shop as a total reward supplier.

Talk to us

If you have any questions about how Love2shop could help you delight your staff or customers, just get touch. We’d love to hear from you. Call us on 0330 333 1201, or visit business.love2shop.co.uk