The true value of loyal customers and brand advocates to your business
Learn how to get your customer loyalty programme started
Discover strategies to increase revenue per customer
Improve customer loyalty and see profits increase
Customer Retention – an evolving challenge
Emotionally connected customers spend up to twice as much with the brands they feel connected to
Emotionally connected customers spend up to twice as much with the brands they feel connected to
Only 35% of consumers feel their brand loyalty is reciprocated by the brand
Only 35% of consumers feel their brand loyalty is reciprocated by the brand
Retaining just 5% of your customer base can increase profits by up to 95%
Retaining just 5% of your customer base can increase profits by up to 95%
What makes a successful customer loyalty programme in 2023?
Learning
What do you do with your customer data? Around 77% of consumers admit to spending more money with brands that offer a personalised experience – do you understand and use your data effectively? Learn how to make data work harder with our free guide.
Create strategies
Customers are more demanding than ever. Around 80% expect responses to problems reported on social media within 24 hours. The Ultimate Guide to Customer Loyalty shows you how to positively manage those expectations.
Build brand loyalty
Returning customers are worth more to your business. From responsive communications to outstanding service and engaging reward programmes, The Ultimate Guide to Customer Loyalty explains how any business can improve customer retention.
Re-engaging customers who leave
Your customer loyalty strategy includes how you manage those who decide to stop using your business. Our guide explains how you can manage difficult situations to minimise brand harm and even leave the door open for unhappy customers to return.
Need convincing? Our award-winning Help for Hospitality campaign with the UK’s leading wholesale foodservice supplier Brakes:
“The Love2shop Business team did a phenomenal job with the ‘Help for Hospitality’ campaign and we’re incredibly proud to see that valuable work recognised by the Incentive Awards.”
Adam Haywood
Commercial Marketing at Brakes
Start improving your customer loyalty today with these 3 steps:
Download the guide or fill in our enquiry form
Speak to our expert team about your specific business needs
Choose the most effective approach for your business – from a basic strategy to using our platform technology
Loyal customers make a big difference
Loyal customers and brand advocates are the business benefit money can’t buy – from increased spending to free, high quality, word-of-mouth advertising to new socially engaged communicators and fans.
Personal recommendations remain the most trusted, influential advertising channel for brands and businesses – and social media has turned word-of-mouth recommendations into a far-reaching reputational influencer of customer behaviour.
The Ultimate Guide to Customer Loyalty will give you everything you need to start influencing those customers and conversations to benefit you, your brand and your bottom line.
The global recession, the pandemic, the cost of living crisis and the ever-changing face of retail and social media has transformed customer behaviour and their expectations of brands. From ethics to communications, what customers expect and demand in return for loyalty has changed dramatically.
Love2shop has helped over 150,000 business just like yours to create customer loyalty and retention programmes that use audience understanding and data to build loyalty and connection between businesses, brands and customers
Fill in your details below and hit ‘Download Now’ for your free copy of The Ultimate Guide to Customer Loyalty 2023.
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